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Comfort Guarantee is offered as an additional service to our customers to underline our commitment of providing a great night’s sleep. It allows one time replacement of a mattress if the Buyer finds their original purchase to be of the wrong comfort level for them. Exchange can only be requested after Minimum 20-25 nights of use.
We insist on Minimum 20-25 nights, as it can take this long for your body to adjust to your new bed and for the fillings to settle. If the Buyer decides their choice of mattress is proving uncomfortable, they may re-select to an alternative mattress of the same size. If a higher priced alternative is selected, then any difference in price must be paid at the time of re-selection. We are unable to refund any difference in price if a lower priced product is selected. A collection and re delivery charge of $100 will be applied Comfort Guarantee is limited to one exchange per product ordered.
All we ask is that the original mattress must be kept in good condition (not marked, mis-used or soiled in any way) so we insist on the use of a mattress protector.
Please note : Our Comfort Exchange guarantee applies to mattresses only and excludes bedsteads, Furniture, Customised mattresses, showroom clearance and our adjustable bases. New recommended Mattress protector must be purchased with the new mattress.